A founder asked me:
“How do I take this brand from $500k to $1M/mo?”
Paid ads were working, the product was solid, and the team could handle more volume
But every time they increased spend, CAC rose and margins shrank
Their email + SMS program was producing barely 12% of revenue
They’d already spent millions acquiring the customers on their list, but they couldn’t tell me their 90-day LTV or repeat purchase rate
Every new revenue target required them to buy another customer
That was the problem
They didn’t need to stop scaling acquisition
They needed a retention system that made each customer worth more after the first order
I broke that system into 4 practical modules:
1️⃣ The Retention Foundation
How established DTC brands approach list growth, campaign strategy, automated flows, deliverability, and email design
2️⃣ Campaign Cadence
How to decide how often your brand should send, which audiences should receive more, and when increased frequency starts hurting performance
3️⃣ Segmentation
How to structure engagement and lifecycle segments, decide who receives each campaign, and avoid suppressing revenue by sending everything to 1 large list
4️⃣ SMS
How to approach SMS list growth, campaigns, automations, compliance, and its role alongside email
Inside, you’ll get:
→ 4 practical video modules
→ The core automated flows your brand should have
→ A framework for choosing campaign frequency
→ Engagement and lifecycle segmentation strategies
→ Guidance for protecting deliverability as you scale
→ A complete SMS system covering campaigns, automations, and compliance
Paid ads create the first order
Retention determines what that acquisition is actually worth
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